Key Of Responsibilities:
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- Provide professional customer service through face-to-face interactions, telephone, and email.
- Handle customer enquiries, requests, and complaints efficiently and professionally.
- Coordinate with internal departments, including Operations and Technical teams, to resolve customer issues promptly.
- Maintain accurate customer records and prepare reports when required.
- Support daily office operations and ensure smooth communication with customers and tenants.
- Use Microsoft Office and internal systems to manage customer information and documentation.
- Deliver excellent customer experiences while maintaining a positive and professional attitude.
What We Are Looking For:
- Bachelor’s Degree or Final Year student in a relevant field.
- Minimum 1.5 years of experience in customer service or complaint handling.
- Good command of spoken and written English.
- Proficient in Microsoft Office applications.
- Familiarity with office communication systems, reporting processes, or basic CRM software is an advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Good typing skills and the ability to work efficiently with office software.
- Positive attitude, proactive mindset, and strong team spirit.
- Ability to work collaboratively with multiple departments.
- Chinese language proficiency is an added advantage.
- Willing to work flexible office hours or shifts when operationally required.
- Maintain a professional appearance and adhere to corporate dress standards.
What We Offer:
- Competitive salary based on qualifications and experience.
- Professional and supportive working environment.
- Opportunities for career growth and professional development
- Experience working with a dynamic and collaborative team.
- Training and continuous learning opportunities.
